General FAQ's

A list of the most commonly asked questions by Amplicare customers.

Nisa Beceriklisoy avatar Sarah Newgaard avatar Ashley Hunt avatar
11 articles in this collection
Written by Nisa Beceriklisoy, Sarah Newgaard, and Ashley Hunt

Glossary of Terms

A collection of Medicare and Amplicare terms you might come across.
Nisa Beceriklisoy avatar
Written by Nisa Beceriklisoy
Updated over a week ago

Are there any circumstances where patients can still use our pharmacy when they enroll in a Medicare plan we are out-of-network with?

Short answer: Yes, there are!
Sarah Newgaard avatar
Written by Sarah Newgaard
Updated over a week ago

How do I remove the webpage URL, website name, and/or date from printing on my letters?

Customize your letters to gain your patient's attention!
Sarah Newgaard avatar
Written by Sarah Newgaard
Updated over a week ago

Why can't I add a 14 days supply?

You can edit or add drugs easily in a patient's profile, but there are some limitations...
Ashley Hunt avatar
Written by Ashley Hunt
Updated over a week ago

What do these "Filter" options mean?

"Total Billings", "Slipping Away Patients", and "Potential Win-Back Patients" explained.
Ashley Hunt avatar
Written by Ashley Hunt
Updated over a week ago

How do I remove a patient opportunity from a report?

Complete a patient's opportunity when it has been addressed!
Sarah Newgaard avatar
Written by Sarah Newgaard
Updated over a week ago

What do I do when the provider doesn't have an online enrollment form?

No Online Enrollment Form? No problem.
Ashley Hunt avatar
Written by Ashley Hunt
Updated over a week ago

How can I add a brand new patient or drug?

Quickly make manual adjustments to patient profiles if you need to
Ashley Hunt avatar
Written by Ashley Hunt
Updated over a week ago

How do I file a CMS Complaint for a plan?

How to ensure plan accuracy and plan accountability
Ashley Hunt avatar
Written by Ashley Hunt
Updated over a week ago

Why can't I add a certain drug?

Sarah Newgaard avatar
Written by Sarah Newgaard
Updated over a week ago

Pharmacy View or Patient View?

Quickly switch back and forth to show or hide info when working with patients.
Sarah Newgaard avatar
Written by Sarah Newgaard
Updated over a week ago