General FAQ's

A list of the most commonly asked questions by Amplicare customers.

12 articles in this collection
Written by Ashley Hunt, Sarah Newgaard, and Carrie He

Syncing a patient's drug list

The importance of syncing your patients’ drug list

Written by Carrie He
Updated over a week ago

Glossary of terms

A collection of Medicare and Amplicare terms you might come across.

Written by Ashley Hunt
Updated over a week ago

Are there any circumstances where patients can still use our pharmacy when they enroll in a Medicare plan we are out-of-network with?

Short answer: Yes, there are!

Written by Sarah Newgaard
Updated over a week ago

How do I remove the webpage URL, website name, and/or date from printing on my letters?

Customize your letters to gain your patient's attention!

Written by Sarah Newgaard
Updated over a week ago

What you need to know about eCare, CPESN, and Strand

eCare, CPESN, and Strand explained, including how your pharmacy can get involved

Written by Ashley Hunt
Updated over a week ago

Why can't I add a 14 days supply?

You can edit or add drugs easily in a patient's profile, but there are some limitations...

Written by Ashley Hunt
Updated over a week ago

What do these "Filter" options mean?

"Total Billings", "Slipping Away Patients", and "Potential Win-Back Patients" explained.

Written by Ashley Hunt
Updated over a week ago

How do I remove a patient opportunity from a report?

Complete a patient's opportunity when it has been addressed!

Written by Sarah Newgaard
Updated over a week ago

What do I do when the provider doesn't have an online enrollment form?

No Online Enrollment Form? No problem.

Written by Ashley Hunt
Updated over a week ago

How can I add a brand new patient or drug?

Quickly make manual adjustments to patient profiles if you need to

Written by Ashley Hunt
Updated over a week ago

How do I file a CMS Complaint for a plan?

How to ensure plan accuracy and plan accountability

Written by Ashley Hunt
Updated over a week ago

Why can't I add a certain drug?

Written by Sarah Newgaard
Updated over a week ago