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General FAQ's
General FAQ's
A list of the most commonly asked questions by Amplicare customers.
12 articles in this collection
Written by
Ashley Hunt,
Sarah Newgaard,
and
Carrie He
Syncing a patient's drug list
The importance of syncing your patients’ drug list
Written by
Carrie He
Updated over a week ago
Glossary of terms
A collection of Medicare and Amplicare terms you might come across.
Written by
Ashley Hunt
Updated over a week ago
Are there any circumstances where patients can still use our pharmacy when they enroll in a Medicare plan we are out-of-network with?
Short answer: Yes, there are!
Written by
Sarah Newgaard
Updated over a week ago
How do I remove the webpage URL, website name, and/or date from printing on my letters?
Customize your letters to gain your patient's attention!
Written by
Sarah Newgaard
Updated over a week ago
What you need to know about eCare, CPESN, and Strand
eCare, CPESN, and Strand explained, including how your pharmacy can get involved
Written by
Ashley Hunt
Updated over a week ago
Why can't I add a 14 days supply?
You can edit or add drugs easily in a patient's profile, but there are some limitations...
Written by
Ashley Hunt
Updated over a week ago
What do these "Filter" options mean?
"Total Billings", "Slipping Away Patients", and "Potential Win-Back Patients" explained.
Written by
Ashley Hunt
Updated over a week ago
How do I remove a patient opportunity from a report?
Complete a patient's opportunity when it has been addressed!
Written by
Sarah Newgaard
Updated over a week ago
What do I do when the provider doesn't have an online enrollment form?
No Online Enrollment Form? No problem.
Written by
Ashley Hunt
Updated over a week ago
How can I add a brand new patient or drug?
Quickly make manual adjustments to patient profiles if you need to
Written by
Ashley Hunt
Updated over a week ago
How do I file a CMS Complaint for a plan?
How to ensure plan accuracy and plan accountability
Written by
Ashley Hunt
Updated over a week ago
Why can't I add a certain drug?
Written by
Sarah Newgaard
Updated over a week ago