General FAQ's

A list of the most commonly asked questions by Amplicare customers.

Nathan Shanor avatar Marvin Guardado avatar Sarah Newgaard avatar
12 articles in this collection
Written by Nathan Shanor, Marvin Guardado, and Sarah Newgaard

Syncing a patient's drug list

The importance of syncing your patients’ drug list
Nathan Shanor avatar
Written by Nathan Shanor
Updated over a week ago

Glossary of terms

A collection of Medicare and Amplicare terms you might come across.
Marvin Guardado avatar
Written by Marvin Guardado
Updated over a week ago

Are there any circumstances where patients can still use our pharmacy when they enroll in a Medicare plan we are out-of-network with?

Short answer: Yes, there are!
Sarah Newgaard avatar
Written by Sarah Newgaard
Updated over a week ago

How do I remove the webpage URL, website name, and/or date from printing on my letters?

Customize your letters to gain your patient's attention!
Sarah Newgaard avatar
Written by Sarah Newgaard
Updated over a week ago

What you need to know about eCare, CPESN, and Strand

eCare, CPESN, and Strand explained, including how your pharmacy can get involved
Marvin Guardado avatar
Written by Marvin Guardado
Updated over a week ago

Why can't I add a 14 days supply?

You can edit or add drugs easily in a patient's profile, but there are some limitations...
Marvin Guardado avatar
Written by Marvin Guardado
Updated over a week ago

What do these "Filter" options mean?

"Total Billings", "Slipping Away Patients", and "Potential Win-Back Patients" explained.
Marvin Guardado avatar
Written by Marvin Guardado
Updated over a week ago

How do I remove a patient opportunity from a report?

Complete a patient's opportunity when it has been addressed!
Sarah Newgaard avatar
Written by Sarah Newgaard
Updated over a week ago

What do I do when the provider doesn't have an online enrollment form?

No Online Enrollment Form? No problem.
Marvin Guardado avatar
Written by Marvin Guardado
Updated over a week ago

How can I add a brand new patient or drug?

Quickly make manual adjustments to patient profiles if you need to
Marvin Guardado avatar
Written by Marvin Guardado
Updated over a week ago

How do I file a CMS Complaint for a plan?

How to ensure plan accuracy and plan accountability
Marvin Guardado avatar
Written by Marvin Guardado
Updated over a week ago

Why can't I add a certain drug?

Sarah Newgaard avatar
Written by Sarah Newgaard
Updated over a week ago