General FAQ's
A list of the most commonly asked questions by Amplicare customers.
13 articles in this collection
Written by Ashley Hunt, Sarah Newgaard, and Carrie He
Written by Ashley Hunt, Sarah Newgaard, and Carrie He
Syncing a patient's drug list
The importance of syncing your patients’ drug list
Written by Carrie He
Updated over a week ago
Updated over a week ago
Glossary of terms
A collection of Medicare and Amplicare terms you might come across.
Written by Ashley Hunt
Updated over a week ago
Updated over a week ago
Are there any circumstances where patients can still use our pharmacy when they enroll in a Medicare plan we are out-of-network with?
Short answer: Yes, there are!
Written by Sarah Newgaard
Updated over a week ago
Updated over a week ago
How do I remove the webpage URL, website name, and/or date from printing on my letters?
Customize your letters to gain your patient's attention!
Written by Sarah Newgaard
Updated over a week ago
Updated over a week ago
What you need to know about eCare, CPESN, and Strand
eCare, CPESN, and Strand explained, including how your pharmacy can get involved
Written by Ashley Hunt
Updated over a week ago
Updated over a week ago
Why can't I add a 14 days supply?
You can edit or add drugs easily in a patient's profile, but there are some limitations...
Written by Ashley Hunt
Updated over a week ago
Updated over a week ago
What do these "Filter" options mean?
"Total Billings", "Slipping Away Patients", and "Potential Win-Back Patients" explained.
Written by Ashley Hunt
Updated over a week ago
Updated over a week ago
How do I remove a patient opportunity from a report?
Complete a patient's opportunity when it has been addressed!
Written by Sarah Newgaard
Updated over a week ago
Updated over a week ago
What do I do when the provider doesn't have an online enrollment form?
No Online Enrollment Form? No problem.
Written by Ashley Hunt
Updated over a week ago
Updated over a week ago
How can I add a brand new patient or drug?
Quickly make manual adjustments to patient profiles if you need to
Written by Ashley Hunt
Updated over a week ago
Updated over a week ago
How do I file a CMS Complaint for a plan?
How to ensure plan accuracy and plan accountability
Written by Ashley Hunt
Updated over a week ago
Updated over a week ago
Why can't I add a certain drug?
Written by Sarah Newgaard
Updated over a week ago
Updated over a week ago
Pharmacy View or Patient View?
Quickly switch back and forth to show or hide info when working with patients.
Written by Sarah Newgaard
Updated over a week ago
Updated over a week ago