If your pharmacy has made business operation changes in response to COVID-19, it may be helpful to proactively communicate these updates to your patients using our custom campaigns feature. Below, we've included scripts that cover everything from testing available, to stocking of disinfectant products and other medical supplies.

Phone Calls (English) - COVID-19 Testing Available

Hi, this is [First name], your pharmacist here at [Pharmacy name]. I’m calling to let you know that we will be offering COVID-19 testing at our pharmacy beginning [insert date]. We’re looking out for you and your family’s health and safety and we’re glad that you trust us as your neighborhood pharmacy. As always, if you have any questions please call us back at [Pharmacy phone number].

SMS Text Messages (English) - COVID-19 Testing Available

Hi {{first_name}} {{last_name}} we will be offering COVID-19 testing at [pharmacy name] starting [insert date]. Please reach out to us if you have any questions, we’re always here for you!

Note: It's not necessary to include your pharmacy name and number in the text message content, as this information will be included at the bottom of the text message by default, along with a message to "Text STOP to opt out". Learn more about text messaging.
__________________________________________________________________

Phone Calls (English) - Disinfectant Products/Medical Supply Stock

Hi, this is [First name], your pharmacist here at [Pharmacy name]. I’m calling to let you know that we are currently stocking [insert product(s) name(s) here]. We’re looking out for you and your family’s health and safety and we’re glad that you trust us as your neighborhood pharmacy. As always, if you have any questions please call us back at [Pharmacy phone number].

SMS Text Messages (English) - Disinfectant Products/Medical Supply Stock

Hi {{first_name}} {{last_name}} we will be offering [insert product(s) name(s) here] at our pharmacy. We have everything you need to protect yourself and your family. Please reach out to us if you have any questions, we’re always here for you!

Note: It's not necessary to include your pharmacy name and number in the text message content, as this information will be included at the bottom of the text message by default, along with a message to "Text STOP to opt out". Learn more about text messaging.

Looking for other scripts?

Click here to return to the navigation index!

Did this answer your question?