Log in to your Amplicare account and go to Campaigns > Create New Campaign.

Once you click on Create Campaign under Manually Select Patients, it will redirect you to a modal, Custom Campaign: Manually Select Patients, where you can start your custom campaign. 

Next, you will need to choose who you want to receive the campaign. Click the Filter button and add specific criteria to customize your recipient list!

Here are a few suggestions for custom campaign filters: 

All Eligible Medicare Patients

This campaign is particularly useful during Open Enrollment (October 15-December 7). These calls remind your Medicare Part D patients that going to your pharmacy for a plan comparison consult can potentially save them money.

Filters to use: 

  • Age: 65-120

If your pharmacy offers diabetes education services or classes, use this campaign to let your diabetic patients know that they can sign up or to speak to you for more information. This is a great way to engage this audience and inform them that you provide resources beyond dispensing medications!

Filters to use:

  • Active diabetes drugs: Yes
  • Age: 18-120

Blood Pressure Screenings

Invite your patients with high blood pressure for screening tests the next time they visit your pharmacy. This can help you interact with your patients in a different way and inform or remind them that you offer this service.

Filters to use:

  • Active hypertension drugs: Yes
  • Age: 18-120

Once you are satisfied with your list of patients, click Select All and then Schedule Campaign!

To schedule a campaign:

  1. Create a title for your campaign. If you do not enter a campaign title, an error message will pop up saying, "Please set a title for this campaign."
  2. Select when you want the calls/messages to go out. Keep in mind that calls should be scheduled between 10 a.m. and 5 p.m. Check out this article for more rules for scheduling campaigns.
  3. Choose how many calls or text messages you want to schedule per day. This field will already be filled in with the total number of patients on your recipient list. The purpose of this is to allow you to schedule all calls to send out in one day if you need to. For example, if you are having a one-day sale at your pharmacy, you can choose to schedule all of the calls for your campaign to go out in one day. Alternatively, if you have a campaign that isn’t limited on time, you can choose a set number of calls to send out each day until all your patients have been called in that campaign.
  4. Add a text message (optional).
  5. Select a previously recorded message or record a new message.
  6. Toggle on or off to use a machine answering recording if the call is sent to the patient’s voicemail.
  7. Schedule the messages.

When you click Schedule Messages, it will redirect you to this modal, Custom Campaign. This will tell you the total number of calls that will be scheduled for your campaign and ask you to confirm that you want to schedule these calls.  

Once you click Confirm, it will redirect you to this modal that tells you that your campaign was successfully scheduled! 

What’s Next?

Now that you have scheduled a campaign, you can review your calls in the Manage Campaigns page. Check out this article for a breakdown of the page. You can also copy and paste the patients’ phone numbers or import you own list of patients for the custom campaign. This is really helpful if you have opt-out lists in your pharmacy system, but not in Amplicare. If you want to know how to do so, please read this article!

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