Phone Calls (English)

    Will-Call Bin

  1. Hi, this is [first name], your pharmacist here at [pharmacy name]. I’m calling to remind you that you have a prescription available for pick-up. Please give us a call back at [phone number]. Thank you and have a great day.

    Mail Order Tagged Plans

  1. Hi, this is [first name], your pharmacist at [pharmacy name]. Many of our patients have received letters about mail order prescriptions. Always contact us at the pharmacy before opting into any mail order prescription program; we can compare what your prices would be to ensure you don’t overpay. If you have any questions, please call us at [phone number]. Thank you and have a great day.  

    FDA Drug Recalls

  1. Hi, this is [first name], your pharmacist here at [pharmacy name]. I’m calling with some important information. The FDA has issued a recall for one of the medications that you are taking. Please call us as soon as possible at [phone number] so that we can discuss this further. We look forward to hearing from you.

    Lost preferred status with a plan

  1. Hi, this is [first name], your pharmacist here at [pharmacy name]. You may have received a letter saying that we are no longer a preferred pharmacy for [plan name]. However, you can still use your [insurance name] plan at our pharmacy. Please call us at [phone number] or stop by the pharmacy to learn more about this change. We hope to see you soon.
  2. Hi, this is [first name] from [pharmacy name]. If you recently received a letter saying that [pharmacy name] is no longer a preferred pharmacy for [plan name], please know that we do still accept your [insurance name] plan. You are encouraged to call or visit the pharmacy to learn more about this change, and how it can affect your coverage. We look forward to speaking with you.

    Blood pressure screening

  1. Hi, this is [first name], your pharmacist here at [pharmacy name]. Did you know that high blood pressure increases your risk of a number of health problems? You won’t feel any symptoms, so the only way to know if you have high blood pressure is to get a screening. If you are diagnosed with high blood pressure, it can be managed now to avoid health problems in the future. Please give us a call at [phone number] to learn more or to schedule a blood pressure screening at the pharmacy. We look forward to seeing you soon!
  2. Hi, this is [first name] from [pharmacy name] your pharmacist here at [pharmacy name]. Did you know that high blood pressure increases your risk to a number of health problems? You won’t feel any symptoms, so the only way to know if you have high blood pressure is to get a screening. If you are diagnosed with high blood pressure, it can be managed now to avoid health problems in the future. Please give us a call at [phone number] to learn more or to schedule a blood pressure screening at the pharmacy. We look forward to seeing you soon!

    Diabetes Risk Assessment

  1. Hi, this is [first name], your pharmacist here at [pharmacy name]. Did you know that diabetes affects over 30 million Americans? If you want to learn if you are at risk for developing this lifetime disease, please give us a call at [phone number] or stop by the pharmacy for a Diabetes Risk Test. We look forward to seeing you!
     

Phone Calls (Spanish)

    Will-Call Bin

  1. Hola, este es [first name], su farmacéutico de [pharmacy name]. Estoy llamando a recordarle que su receta está lista para recoger. Llámenos al [phone number] . Gracias y tenga un buen dia. 

    Mail Order tagged plans

  1. Hola, este es [first name], su farmacéutico en [pharmacy name]. Muchos de nuestros pacientes han recibido cartas sobre recetas de pedidos por correo. Siempre comuníquese con nosotros en la farmacia antes de optar por un programa de medicamentos recetados por correo; podemos comparar cuáles serán sus precios para garantizar que no pague en exceso. Si tiene alguna pregunta, llámenos al [phone number]. Gracias y que tengas un buen día.

    FDA Drug Recalls

  1. Hola, este es [first name], su farmacéutico aquí en [pharmacy name]. Estoy llamando con información importante. La FDA ha emitido un retiro para uno de los medicamentos que está tomando. Llámenos lo más pronto posible al [phone number] para que podamos hablar con más detalle. Esperamos con interés escuchar de usted.

    Lost preferred status with a plan

  1. Hola, este es [first name], su farmacéutico aquí en [pharmacy name]. Es posible que haya recibido una carta que dice que ya no somos una farmacia preferida para [plan name]. Sin embargo, aún puede usar su plan [nombre del seguro] en nuestra farmacia. Llámenos al [phone number] o visite la farmacia para obtener más información sobre este cambio. Esperamos verte pronto.
  2. Hola, este es [first name] de [pharmacy name]. Si recientemente recibió una carta que dice que [pharmacy name] ya no es una farmacia preferida para [plan name], sepa que todavía aceptamos su plan [insurance name]. Le recomendamos que llame o visite la farmacia para obtener más información sobre este cambio y sobre cómo puede afectar su cobertura. Esperamos poder hablar con usted.

    Blood pressure screening

  1. Hola, este es [first name], su farmacéutico aquí en [pharmacy name]. ¿Sabía que la presión arterial alta aumenta el riesgo de una serie de problemas de salud? No sentirá ningún síntoma, por lo que la única forma de saber si tiene presión arterial alta es realizar una evaluación. Si se le diagnostica presión arterial alta, se puede manejar ahora para evitar problemas de salud en el futuro. Llámenos al [phone number] para obtener más información o programar una prueba de presión arterial en la farmacia. ¡Esperamos verte pronto!

    Diabetes Risk Assessment

  1. Hola, este es [first name], su farmacéutico aquí en [pharmacy name]. ¿Sabía que la diabetes afecta a más de 30 millones de estadounidenses? Si desea saber si está en riesgo de desarrollar esta enfermedad, llámenos al [phone number] o pase por la farmacia para hacerse una prueba de riesgo de diabetes. ¡Esperamos verte!

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