Phone Calls (English) 

  1. Hi! This is [first name], your pharmacist here at [pharmacy name]. We noticed you haven't filled any prescriptions with us in a while and wanted to check in to see how you’re doing. We care about your health, so please stop by or call us at [phone number] if there is anything we can do to assist you. Hope to hear from you soon. 
  2. Hi, this is [first name] your pharmacist at [pharmacy name]. I hope you're doing well! I noticed you have not filled a prescription with us in some time. If there’s anything we can do to improve your quality of care, please don’t hesitate to let us know. We truly care about your health and well-being, and are happy to assist you with prescription management and insurance plan comparisons. We look forward to hearing from you!
  3. Hello -- this is [first name] from [pharmacy name]. It looks like you haven’t filled with us in a while and I wanted to make sure everything is alright. If you have any concerns about cost or coverage, please don’t hesitate to give us a call to discuss your options. Or, as always, feel free to give us a ring with any other questions you might have. Hope to see you soon!
     

SMS Text Messages (English)

  1. Hi {{first_name}}! We haven't seen you at the pharmacy lately. Please give us a call to discuss your prescriptions.
  2. Hi {{first_name}}! Please call us to discuss your prescriptions. It's been awhile, and we miss you at the pharmacy!
  3. Hello {{first_name}}! We haven't seen you in a bit. Give our pharmacy a call to discuss your refill options.

Note: It's not necessary to include your pharmacy name and number in the text message content, as this information will be included at the bottom of the text message by default, along with a message to "Text STOP to opt out". Learn more about text messaging.

Phone Calls (Spanish)

  1. Hola, este es [nombre], su farmacéutico aquí en [pharmacy name]. Nos dimos cuenta de que no ha completado ninguna receta con nosotros en un tiempo y quería verificar para ver cómo le va. Nos preocupamos por su salud, por favor visítenos o llámenos al [phone number] si hay algo que podamos hacer para ayudarlo o simplemente para saludarlo. Espero escuchar pronto de ti.
  2. Hola, este es [first name] su farmacéutico aquí en [pharmacy name], ¡Espero que lo esté pasando bien! Me di cuenta de que no ha llenado una receta con nosotros en un tiempo. Si hay algo que podamos hacer para mejorar su calidad de atención, no dude en hacérnoslo saber. Realmente nos preocupamos por su salud y bienestar, y estamos felices de ayudarlo con la administración de recetas y las comparaciones de planes de seguro. ¡Esperamos con interés escuchar de usted!
  3. Hola: este es [first name] de [pharmacy name]. Parece que hace tiempo que no te has llenado con nosotros, y quería asegurarme de que todo esté bien. Si tiene dudas sobre el costo o la cobertura, no dude en llamarnos para analizar sus opciones. O, como siempre, siéntete libre de darnos un llamada con cualquier otra pregunta que puedas tener. ¡Espero verte pronto! 

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