There are two ways to opt patients out of receiving automated calls and/or messages from your Amplicare account.

One way of doing this is to go to Opt-opt List under Campaigns

You can see a list of patients who have already opted out of receiving automated calls and/or text messages. To add a patient to the opt-out list, click on Add Patient. This will bring you to this modal.

Here, you will be able to search the patient or their phone number to opt them out of receiving automated calls and/or text messages. Once you find the right patient, click Edit. This will bring you to this modal.

Just check off the Never schedule phone calls box to opt the patient out of receiving automated calls or check off the Never send text messages box to opt the patient out of receiving text messages and click Save Changes

The other way to add patients to the opt out list is to go to their profile and check off the Never schedule phone calls box or the Never send text messages box. Once you click Save Changes, you will be able to see the patient in the opt-out list!

To remove patients from the opt-out list, use the search bar in Opt-out List to look for the patient or phone number and click Edit. Then, uncheck the appropriate box to opt them back into receiving automated calls and/or text messages and click Save Changes

You can also sort the list by patients who have already opted out of receiving automated calls or text messages using the Status dropdown box.

Patients can also opt-out of receiving automated calls and/or text messages on their own!

Automated Calls

All calls that do not go to a patient's voicemail will offer the option to press the 2 key to opt-out of automated calls from your pharmacy.

Text Messages

If there are patients that want to opt-out from text messages, they can do that on their own! Once they receive a text message, there will also be instructions on how they can opt-out.

All they have to do is type 'STOP' to opt out of receiving text messages! If they want to opt back in to receive text messages, they can do so by typing 'unstop'.

What's Next?

Click here to learn how to utilize your Message History so you're prepared when customers call back after receiving an automated call!

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