What is this? 

With Amplicare Connect, you can send SMS Text Messages to your patients. Messages can be fully automated and/or you can send one-time messages to groups of people. 

How to send text messages

Automated Campaigns

When activating ("set it live") an automated campaign, you'll have the option to enter a text message. Including a text message is not required. These campaigns are intended to be left active and they will automatically send a text or call to patients when certain criteria are met. 

After selecting a campaign, you're met with a pop-up to decide details. All campaigns require a recording to be selected for Person Answering. If you type a message in the Text Message area, that message will be sent to any patients who meet the campaign criteria and have a cell phone number imported to Amplicare. This message will be sent instead of the selected recording. Patients without a cell phone number in Amplicare will be sent the recording.
 
TIP: Use suggested placeholders like {{first_name}}, and the text will fill in the variable appropriately. Be sure the placeholder is spelled correctly, including the curly brackets and underscore. 

You can use the following placeholders in your message: 

  • {{first_name}}
  • {{last_name}}
  • {{pharmacy_title}} 
  • {{pharmacy_email}}  
  • {{pharmacy_address}} 
  • {{pharmacy_fax}}

 
Custom Campaigns

By selecting patients from the Custom Campaigns or the All Patients tab, you can schedule a one-time message that will be sent to these patients. Simply select your patients and Schedule Campaign. This is the same workflow for scheduling messages from Opportunity Reports, such as the Low Adherence report.

By leveraging the advanced filtering options available, you can target your ideal cohorts.

There are two other ways to create a custom campaigns. You can navigate to Amplicare Connect --> Create New Campaign. Once there you can select Create Campaign under Manually Select Patients.

Another way to create a custom campaign is to navigate to Campaigns > Manage Campaigns. From there you can click the blue box on the top right hand corner that reads " Create New Campaign," and that will bring you to the Create New Campaigns page.

When scheduling a one-time Custom Campaign, you'll need to select when the message will go out. After pressing Schedule Campaign, you're met with a pop-up to decide details. All campaigns require a recording to be selected for Person Answering. If you type a message in the Text Message area, that message will be sent to any patients who meet the campaign criteria and have a cell phone number imported to Amplicare. This message will be sent instead of the selected recording. Patients without a cell phone number in Amplicare will be sent the recording. You'll also have the option to name your campaign, which helps record-keeping and organization.
 
TIP:
Use suggested placeholders like {{first_name}} and the text will fill in the variable appropriately. Be sure the placeholder is spelled correctly, including the curly brackets and underscore. 

 
The Text Message Itself

Automatic contact & opt-out information
ALL text messages will include instructions to opt out, your pharmacy name, and your pharmacy phone number automatically. You do not need to type them. We include this information for your protection, since contact name and number -- as well as opt-out instructions -- are an FCC requirement for SMS messaging.

Including patient name
Additionally, you can use placeholders like {{first_name}} & {{last_name}}, and the text will fill in the variable appropriately. Be sure the placeholder is spelled correctly, including the curly brackets and underscore.

100 characters or less
We suggest you keep your message very brief, under 100 characters. In addition to including opt-out instructions, the pharmacy name, and a number to call -- FCC regulations dictate all SMS text messages are “generally concise”, which translates to “160 characters or less”. Since we include the opt-out and contact information, it's suggested the heart of your message is limited to 100 characters.
TIP: We have suggestions to help keep your message concise.
 

Message History

Once a message has been scheduled, it will appear alongside other calls & texts in your Message History under Campaigns

Click a message to see more details. 

 

Continued Reading?

Looking for suggested scripts that help you say everything in under 100 characters? Check out our scripts document!

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