You likely won't have time to reach all of your Medicare patients, especially if you're a high-volume pharmacy, so you must prioritize your efforts. Amplicare helps you determine which patients to select when initiating patient engagement campaigns.
To begin, log in and go to your Open Enrollment report.
Your Open Enrollment report includes all of the patients that have filled in the last 12 months and they are Medicare eligible.
Your Open Enrollment report is customized with "Recommended Filters" to help you target high priority patients with just a few clicks! There are eight recommended filters, explained below. To select a recommended filter, simply click the desired blue box outlined in white in your Open Enrollment report. Also, you can follow the links in the sub-headers below to access the specific recommended filter directly!
Most Valuable Current Patients [**High Priority Segment**]
Target your active Medicare patients with high total billings -- a high priority segment to maximize your retention among your high-value patient base. Ensure they enroll in a Medicare plan that incentivizes them to continue filling at your pharmacy in the coming year.
Tip: If this filter yields too many patients and you'd like to further whittle down the list, reduce the Total Billings range by selecting the "Filter" button on the top right. Alternatively, you can Sort by: Total Billings, "Select all on Page" and click through page by page, "selecting all on page" until you reach the desired number.
Target Medicare patients who haven't filled at your pharmacy in a while. "Slipping away" patients have a maintenance medication that was last filled between 4-5 months ago. Open Enrollment is the perfect opportunity to re-engage them before they completely slip away!
Similar to slipping away patients, select this option to reach out to patients who haven't filled at your pharmacy in more than 6 months (but have filled within 18 months). Open Enrollment is the perfect opportunity to bring them back to your pharmacy as a loyal filling customer!
These patients will experience an increased premium and/or deductible in the coming year if they don't enroll in a new plan. Reach out to them so they know to come to your pharmacy and review their plan options -- there may be a better option for them!
Out-of-Network [**High Priority Segment**]
These patients are on a plan that will no longer be in-network with your pharmacy! Make it a priority this Open Enrollment to help these patients enroll in a new plan otherwise they won't be able to fill at your pharmacy next year.
More Affordable Plan Options [**High Priority Segment**]
This filter identifies patients that are currently enrolled in a plan that will not be the most affordable option for them next year. You're pretty much guaranteed to save these patients money next year if you help them enroll in a new plan!
Patients included in this filter will experience new formulary restrictions with their plan if they don't enroll in a different one for next year! Formulary restrictions include: not covered drugs, prior authorizations, day supply restrictions, quantity limit, and/or step therapy.
Not Covered Drugs Next Year [**High Priority Segment**]
Make it a priority to reach out to these patients as their current plan covers all of their medications this year, but their plan will NOT cover at least one of their medications next year. Make sure they enroll in a more affordable plan. Otherwise, they'll experience an unpleasant roadblock when they try to refill their medications next year...
Filter by BIN or Current Plan
Target patients that are enrolled in certain plans (i.e. plans that tend to aggressively market mail-order or those with low CMS star ratings).
- Search by BIN 610502 to target your patients currently enrolled in Aetna/First Health plans.
- Search by BIN 004336 to target your patients currently enrolled in Caremark plans (SilverScript, WellCare, and in some states BCBS plans).
- Search by BIN 015581 to target your patients currently enrolled in Humana plans
- Click here for a full list of 2018 BINs, PCNs, and RxGroups!
Additional Filter Options
If any of the recommended filters results in too many patients and you'd like to further segment out the list OR if you prefer to filter your Open Enrollment report from scratch, you can select the Filter button at any point to customize/add filters.
Filter by Next Fill Between 10/15/2018 - 12/07/2018
Target patients who are expected to pick up their medications at some point during Open Enrollment. Make sure no Medicare patient leaves your pharmacy before reviewing their 2019 Medicare plan options!
Once you've decided upon a filter, simply select the opportunities and Schedule Calls and/or Print Handouts appropriately.
It's important to follow up with patients once you've reached out initially -- we all need reminders every now and then! Click here for best practices on how to target patients in your Open Enrollment report for follow-up.